Artificial intelligence as a strategy for the infrastructure area

Companies that work with IT support services are discovering the advantages of using artificial intelligence as an alternative to speed up the call resolution and, thus, bring to their professionals the opportunity to use this tool to improve their knowledge and bring a more strategic and consultative look at the demands.

The technology, whose premise is to enable machines to learn from experience, improve their functions and perform tasks previously done only by people, brings a humanized experience that improves customer responsiveness levels, bringing great competitive advantage by maximizing the service potential and allowing the IT team to focus on strategic information analysis projects to assist CIOs in decision making.

It is common sense that this technology combined with human knowledge brings great gains. The automation of services together with artificial intelligence in service desk and chatbots optimizes in high percentages the volume of service at a low cost, bringing a differential for organizations that invest in the deployment of these technologies in periods of pandemic.

In our area of Applications and Automation of our HLB Smart service line, we noticed in the last month an increase in the demand for quotations of companies that have the interest in deploying some technology related to artificial intelligence and robotization in their processes, which means that this scenario still tends to be of great growth in the post-pandemic.

What is important is the fact that, aligned with this vision, we see as fundamental the AI and the training of IT teams for a more strategic and accessible action in these next years, making these technologies more accessible also to SMEs.